One of the worst medical practices I’ve ever been to. They refuse to hand over my child’s medical records after repeated attempts to call, fax, and email. Do not take your family or child here if you want any bedside care.

I'm not one to write negative reviews but this is one of the few. I had been a multi-year patient at this practice and had no issues the first year or so, then it went way down hill. Going for my annual check ups was fine but once I actually needed real care it was terrible. After sustaining a head and neck injury, they told me to "rest it off"...my symptoms only grew worse. I had a severe concussion and needed medical attention. I went to the office multiple times over the course of the first two months and everyone just kept telling me to "give it time". I ended up having post-concussion syndrome that lasted for almost a year. When I finally got the help I needed (at a different doctor), they said that had I nipped it in the bud and been appropriately educated on my situation early on, I could have saved myself from a lot of suffering. I was also told that the absolutely worst thing I could have done for myself during my recovery period was to lay in a dark room for weeks. On top of all that, I'm still facing chronic neck pain because I was never appropriately treated or referred out for help. When I finally started demanding help via referrals to specialists, the support staff was atrocious. None of the physicians they referred me to said they were receiving the referrals. When I'd call the office, they'd say I could come pick up a physical copy, and of course that they couldn't email it or send it via the portal, so I'd drive over the office and pick up a copy of the referral to use because they weren't capable of effectively/correctly submitting the referrals for me. The staff at the desk is rude and unhelpful. All in all, this was one of the worst experiences of my life and I have a great deal of resentment for the way I was treated and the quality of care (or lack thereof) that I received in a time of actual need. Goes without saying but I have since changed providers. Hopefully this review helps save someone else from the headache and heartache!

The care I receive is good when I can get through on the phone. I have stayed on hold for 30 min. to an hour than I finally hang up. It is impossible to get help. I was prescribed an antibiotic and it was giving me bad headaches. I tried to call and let them know but could never got through. I finally quit taking the pills. It would help if you could leave a message for a call back. Today is Tues. 11/14 at 10:AM I have been on hold for 30 mins. so far.

I've been with Highland medical for several years. I recommend highly.

I requested two separate referrals on two different occasions. I left multiple messages with the referral contact and never received a call back or a referral necessary for the treatment of two separate injuries.